Why Customer Service Should Be One of The First Things You Outsource In Your Small Business
If you are a solopreneur and plan to remain a solopreneur through the duration of your business, this is not for you, but if you are a solopreneur with hopes to be an entrepreneur listen up. It is totally fine to learn every aspect of your business, in fact I encourage it, but lets be real the goal is not for you do everything and be a one man show it is to make money doing something you love, while doing minimal work or only the things you enjoy about it. The quicker small businesses expand, usually the poorer customer support is and why is that? One person simply doesn't have time to service their customers in the capacity that they need with expansion. From a customer experience perspective, more sales should not result in more customer service questions. If that is the case for you, STOP NOW, it is time for your brand to level up and schedule a consultation and get started on designing an intentional customer experience. The more seamless your customer journey and well designed your customer experience is the less you should have to utilize customer support. (That is why you will NOT find a large corporation without a customer experience department...they see without it will result in more questions from consumers meaning more money needing to be spent on customer support) Now from a business perspective, let me start out by saying, "Your business would not thrive without your customers."Customer support should be the first thing you outsource when your business starts growing because customers are the reason you are growing and outsourcing any other area first is still going to impact your customer experience unless you are dedicating your self to customer service inquiries. Outsourcing ensures your customers receive the help they need, when they need it from trained experts with time to create moments of delight for your customers. Outsourcing allows your operations to run more efficiently and allows you to effortlessly become a customer experience leader, in spite of growing challenges. Think about it, have you ever been to a Chick-fil-a that doesn't have the line wrapped around the building? Me either, but did you care? Of course not! Those pains that would frustrate you somewhere else don't apply to them because you know they are going to provide the experience you can't get anywhere else. That is what outsourcing customer service can do for you! It will create joy out of those growing pains by gaining trust in the brand and experience. You want to talk to learn more about outsourcing your customer service with us. Click Here!!