Contact Center Setup Consultating
Please book an exploration call first!
- 2 hr2 hours
- Online Consult
Is your need for customer support increasing but you are not interested in outsourcing your customer support. Did you know over 82% of employees quit their job with small businesses because of lack of organization and processes? We don't want that to be you. We want loyalty from your customers and employees. Allow us to utilize our 13 years in contact center leadership, training, and implementation to setup your internal customer support agent(s) the right way. We will set up the following: 1. Omni channel support system (can include voice, sms, chat, social, and email) 2. Set up ALL automations, that are a part of the customer journey and create moments of engagement 3. Establish Agent/Lead Interview questions specific to customer journey 4. Establish Customer Service Model (S.E.A. or personalized) 5. Audit Sheets base on customer service model 6. Quick Responses for written communication, specific to your business & Scripts 7. Digital Agent Customer Support Training 8. Establish KPI's 9. Establish contact center journey to ensure no gaps 10. Escalation Blueprint This service is for small businesses that will not require more than 25 employees. We do not create HR policies just operational policies.
Purchase is non refundable!