Why Certification in Customer Experience?

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In today’s business landscape, service isn’t a department — it’s your brand.

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✅ 86% of buyers are willing to pay more for a better customer experience.
✅ 89% of consumers switched to a competitor after a poor service interaction.
✅ Companies with a strong CX strategy grow 1.5x faster than their peers.

But most small businesses aren’t equipped to deliver consistent, accountable service. That’s where we come in.

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Introducing the S.E.A. Certification​

A 40-hour, self-paced certification program built exclusively for small businesses.

 

You’ll gain real-world tools to grow your business through:

• Service excellence

• Customer experience strategy

• Accountability-driven operations

 

By the end of the program, you’ll have a customized Service Playbook, a team aligned around your standards, and the credibility of a certified business.

 

Who Is This For?​

This program is designed for:

• Entrepreneurs, consultants, and small business owners

• Team leads and service managers

• Business development and client-facing roles

• Chamber members and microenterprise cohorts

• Minority-owned, women-owned, and service-based businesses

 

What’s Included?

✔️ 12 Modules | 40+ Hours of Instruction
✔️ Downloadable Templates (Service SOPs, Playbooks, Audits, Maps)
✔️ Short Videos, Case Studies & Guided Reflections
✔️ Final Capstone: Experience Audit + 90-Day Action Plan
✔️ Certificate of Completion + Digital Badge
✔️ Bonus: Private CX Partner Community Access

 

What You'll Learn

Module 1: S.E.A. Framework Foundations
Module 2: Customer Service Excellence
Module 3: Experience Design for Small Business
Module 4: Emotional Intelligence & Service Mindset
Module 5: Culture of Accountability
Module 6: Service Standards & SOP Development
Module 7: Operationalizing Customer Experience
Module 8: Inclusive & Equitable Service
Module 9: Building Brand Consistency
Module 10: Leadership & Team Development
Module 11: Measuring CX ROI
Module 12: Capstone Audit + Certification Plan

 

Enrollment Options:

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Self-Paced - Solo entrepreneurs & small teams - $997

Professional Teams & founders who want expert feedback - $1,297

Enterprise LicenseChambers, accelerators, or partner orgs - Custom Pricing

 

For Chambers, Associations & Partners

S.E.A. Certification is ideal for:

• Chamber professional development programs

• Business incubators or pitch-ready prep

• Employer training & small business grant programs

• Tiered membership upgrades or economic development offerings

 

Partner Benefits:
✔ Revenue-share licensing model
✔ Branded dashboard access
✔ Cohort-based facilitation support
✔ Marketing & launch assets provided

[Schedule a Partnership Call]

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Get Certified. Set the Standard.

When you complete this course, you'll walk away with:

• A branded certification for your website and storefront

• A 90-day roadmap to strengthen service and experience

• Systems your team can follow and your customers will remember

• A seat at the table as a service-driven leader in your industry